support, with intention
we’re here to help — calmly, thoughtfully, and without the clutter. whether you need help installing a watch face, have a billing question, or just want to say hello, we’ll make it easy.
frequently asked questions
how can I download a watch face?
how do I install a watch face?
the face isn’t showing up — what can I do?
can I get a refund?
how do I contact you?
can I use these faces on any apple watch?
are vellum watch faces animated?
what’s included with the subscription?
do you offer a free trial?
how often are new collections released?
what makes vellum different?
have a question or need support?
fill out the form below or email us directly — we’re here for you.
all our watch faces are made with care — and so is our support. if you need help, you’ll always hear from a real person.
vellum
time is what you make it